If a user creates a new ticket in “Inbox” section, his personal manager will be depicted opposite to this ticket.
In process’s settings (“General” section) you can turn on “Assign a task to a personal manager” option. In this case all new tasks for this process will be automatically assigned to user’s personal manager.
There is an opportunity to automatically assign a personal manager for a user. You can gain this option that is called “Auto assignment of a personal manager” by creating a ticket to technical support team.
When this option is on, a personal manager is automatically assigned to a user:
On the first response to user’s ticked in “Inbox” section,
On the first call to a user (if the option of making calls is connected).
This personal manager won’t be changed in the future.