How to Use Variables in Process Correctly?

You can use variables in processes — data, which will be taken from user’s profile.

As a rule variables are used in the following processes: «Ask a manager», «Inform a partner», «Inform an employee», «Send a message», «Show URL». Text with usage of variables might look like this if to talk about processes for orders:

How to use variables correctly? It depends on an object of a process.

1. Process for users: variables are specified in curly brackets with «object» in the beginning:

{object.first_name}

{object.email}

{object.phone}

{object.city}

2. Process for orders: variables are specified in curly brackets with «object» in the beginning:

{object.number}

{object.positions}

{object.payment_link}

{object.offers}

{object.promocode}

{object.cost_money}

{object.cost_money_value}

You can indicate user variables in process for orders, but in this case put «user» after «object»:

{object.user.first_name}

{object.user.email}

{object.user.phone}

{object.user.city}

3. Process for purchases: same situation:

{object.start_at}

{object.finish_at_ago}

{object.training_link}

User variables:

{object.user.first_name}

{object.user.email}

{object.user.phone}

{object.user.city}

4. If partner variables are used, you need to add «partner»:

{object.partner.email} — in processes for users

{object.user.partner.email} — in processes for orders or purchases

5. If user source variables are used, keep this format:

{object.create_session.utm_source} — in processes for users

{object.user.create_session.utm_source} — in processes for orders or purchases

If a promo code is used in an order, you can pass a name of this promo code in the process by using of this variable: {object.promocode}

It is very important to use a correct syntax, because it defines a correct data depiction.

Full list of available variables is here.

Name of variables is used in mailings (even if they are sent via process). No additional formatting is applied: {email}, {positions}.