Welcome to the GetCourse Help Center

To open access for an employee to the support department, indicate it as an operator - this will allow you to respond to users tickets in this department.→

When working with different departments of requests in the “Inbox” section, you have the opportunity to set priorities and the desired response time to a request. Priorities will help you sort the list of incoming messages and tasks in ascending order (from most to least important).→

Who can view the department mail and who can answer it.→

You can create internal message departments that are inaccessible to users. It can be used to redirect messages between employees and increase the efficiency and speed of processing tickets.→

In the “Messages” section, the user, when forming a new ticket, can choose the department to which to send his request.→

By default, the system has a general support department. You can configure your additional departments to redirect user requests depending on the topic of the ticket.→